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Microsoft Power Virtual Agents (PVA) is a platform for creating and managing powerful chatbots – without the need for code or AI expertise – through an easy-to-use graphical interface, allowing you to easily integrate your chatbots with the products and services you use every day.

With AudioCodes’ innovative VoiceAI Connect solution, you can easily turn your PVA chatbot into a voice-bot and connect it to any telephony channel.

VoiceAI Connect with Microsoft Power Virtual Agents (PVA) Overview

VoiceAI Connect with Microsoft Power Virtual Agents (PVA) Overview

As part of our long-term partnership with Microsoft, AudioCodes has made it possible for any company or organization to easily integrate their existing voice and telephony channels into their PVA chat bots. This extends Microsoft bot usability to a wider audience, covering additional voice-bot use cases.

Connectivity to Microsoft Power Virtual Agents is available in either a self-service portal, where you can connect and call your chat bot in just few clicks, or in the enterprise edition that enables many other customized deployment options.

Main Benefits

  • Easily connects any telephony system to Microsoft PVA
  • Bot developer control over the telephony and voice channel
  • Best voice quality and reduced voice latency
  • Reduces the cost of speech services by up to 40%
  • 24/7 managed service covering deployment, implementation, management and monitoring