Google provides multiple conversational agent frameworks for customer experience. AudioCodes VoiceAI Connect and Live Hub integrate these agents with real-world voice channels telephony infrastructure, enabling rapid deployment of voice experiences without changes to existing voice environments. Google users can enjoy a seamless telephony-to-bot connection, instantly upgrading their bot with an additional telephony channel for a more automated, yet natural, conversational experience.

Google Conversational Agents Supports:

AudioCodes is a partner in the Google One-Click program enabling quick telephony integration from Google’s studio for CX and ES services. For customers with specific integration and implementation needs, the VoiceAI Connect Enterprise edition easily integrates any telephony system with Google Dialogflow. It extends Google bot usability to a wider audience to implement additional voicebot use cases.

VoiceAI Connect with Google Conversational Agents Overview