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Amazon Lex is a fully managed, AWS-based artificial intelligence (AI) service for building conversational interfaces into applications using voice and text. AudioCodes VoiceAI Connect offers an easy way to integrate telephony services with bots and virtual agents developed using Amazon Lex. VoiceAI connect allows Amazon Lex users to enjoy a seamless telephony-to-bot connection, instantly enhancing their bot with an additional voice and telephony channel.

VoiceAI Connect with Amazon Lex Overview

VoiceAI Connect with Amazon Lex Overview


As a certified AWS Contact Center Intelligence Partner, AudioCodes enables any company or organization to easily integrate its existing voice and telephony channels with bots developed using the Amazon Lex framework for a vast array of use cases. VoiceAI Connect connectivity with Amazon Lex is available in both Cloud and Enterprise editions.

Main Benefits

  • Easily connect any telephony system to Amazon Lex
  • Excellent voice quality and reduced voice latency
  • Incorporate the text-to-speech/speech-to-text engine of your choice in a best-of-breed approach
  • Reduce the cost of speech services by up to 40%