<img height="1" width="1" alt="" style="display:none;" src="//www.bizographics.com/collect/?pid=9419&amp;fmt=gif">

Google Dialogflow is an advanced development suite for creating conversational AI applications, including chatbots, voice-bots, and IVR bots. AudioCodes VoiceAI Connect offers an easy way to integrate telephony services with bots and virtual agents developed on the Google Dialogflow bot framework. Google users can enjoy a seamless telephony-to-bot connection, instantly upgrading their bot with an additional telephony channel for a more automated, yet natural, conversational experience.

Dialogflow provides two different services:

Dialogflow CX

Provides an advanced virtual agent type suitable for large or very complex voice bot implementations

Dialogflow ES

Provides the standard virtual agent type suitable for small and simple voice bot implementations

AudioCodes is a partner in the Google One-Click program enabling quick telephony integration from Google’s studio for CX and ES services. For customers with specific integration and implementation needs, the VoiceAI Connect Enterprise edition easily integrates any telephony system with Google Dialogflow. It extends Google bot usability to a wider audience to implement additional voice-bot use cases.

VoiceAI Connect with Google Dialogflow Overview

VoiceAI Connect with Google Dialogflow Overview

Main Benefits

  • Easily connects any telephony system to Google Dialogflow
  • Superior voice quality and reduced voice latency
  • Best-of-breed approach for incorporating your own text-to-speech or speech-to-text engine
  • Reduces the cost of speech services by up to 40%