Google Dialogflow is an advanced development suite for creating conversational AI applications, including chatbots, voicebots, and IVR bots. AudioCodes VoiceAI Connect offers an easy way to integrate telephony services with bots and virtual agents developed on the Google Dialogflow bot framework. Google users can enjoy a seamless telephony-to-bot connection, instantly upgrading their bot with an additional telephony channel for a more automated, yet natural, conversational experience.
Dialogflow provides two different services:
Provides an advanced virtual agent type suitable for large or very complex voice bot implementations
Provides the standard virtual agent type suitable for small and simple voice bot implementations
AudioCodes is a partner in the Google One-Click program enabling quick telephony integration from Google’s studio for CX and ES services. For customers with specific integration and implementation needs, the VoiceAI Connect Enterprise edition easily integrates any telephony system with Google Dialogflow. It extends Google bot usability to a wider audience to implement additional voicebot use cases.